We’re here to help
Order assistance.
Get help with payments, recipient corrections, shipments, duplicate charges or a missing order reference.
For Square website orders
Use Track your order with your full order reference and checkout email. If payment is pending or you lost the reference, contact us before making another payment. Include your checkout email, order reference if available, payment date and amount.
For Cash App or institutional-check orders
Email the payment date, amount, transaction or check reference, relevant Book Number, and a brief description of the issue. For a recipient correction, explain what needs to be corrected. We may request the necessary recipient information privately after locating the payment.
Email order support
sauceduppublishing@gmail.com →Your email app opens a draft. Review and send it there. Do not send passwords, PINs, access tokens, full card numbers, security codes or unrelated information from receipts.
Shipment and refund requests
Contact us promptly with your reference and the issue. An assistance request does not itself cancel, refund or replace an order. We check actual payment and fulfillment records before confirming an outcome.
Website visits, copied notes, payment previews and receipt screenshots alone do not verify funds received. Recipient names, mailing addresses and TDCJ numbers are not shown in public tracking results.